How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Will I receive a confirmation email after placing an order?
Yes, you’ll receive an order confirmation email with all the details right after completing your purchase.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, please contact us within 2 hours of placing your order.
How long does shipping take?
Processing takes 1–2 business days, and delivery usually takes 3–5 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary depending on the destination.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email so you can follow your package in real time.
What should I do if my package is delayed or lost?
If your package doesn’t arrive within the estimated time, please reach out to our support team—we’ll help resolve the issue.
What is your return policy?
We offer a hassle-free return policy within 30 days of delivery, provided the item is unused and in its original condition.
How do I request a return?
Simply contact our support team with your order number, and we’ll provide return instructions.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Are your products authentic and high quality?
Yes, all our products go through quality checks to ensure authenticity and customer satisfaction.
Do you offer product warranties?
Some items come with a manufacturer’s warranty. Details are provided on the product page.
How can I find the right size or variant for me?
Please refer to the size chart or product guide available on each product page.
Can I get product recommendations?
Absolutely—reach out to our support team, and we’ll be happy to help you choose the best option.
How can I contact customer service?
You can reach us via email at info@vioressa.com or through our contact page. We usually respond within 24 hours.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to get the latest deals and offers.
Is my personal information secure on your website?
Yes, we use SSL encryption and secure payment gateways to protect your data.
Do you have a loyalty or referral program?
We’re working on it—stay tuned for exclusive rewards for our valued customers.